Conceito Citéa - Termos gerais de vendas
Clause 1 – APPLICABLE REGULATIONS
This Contract is subject to the regulations governing Tourist Hotels or Tourist Residences, depending on which type of establishment is involved. In no circumstances shall clients be able to take advantage of the legal provisions applicable to rented housing, in particular with regard to maintenance.
Clause 2 - BOOKINGS
Rooms or apartments in CITEA establishments are only validly booked once CITEA has accepted the booking. CITEA has full discretion with regard to confirming client reservations. In addition, in order to be confirmed, bookings must be backed by valid credit cards issued by reputable banks (a credit card number and its validity date will be requested to you), have been covered by a prior credit agreement with CITEA, or be followed by a down payment corresponding to one night in the case of stays of under 7 nights and 30% of the total in the case of stays of over 7 nights. However, in the case of stays of over 29 nights, the cost of the stay taken as a basis for calculation will be the price for one month. Multiple bookings (i.e. covering more than 5 rooms or apartments and made by the same organisation) are subject to the special conditions for group bookings.
Clause 3 - TERMS OF PAYMENT
Invoices must be paid immediately on presentation. CITEA will ask clients to pay for their stay on the day of arrival. However, in the case of stays longer than 29 nights, the cost of the stay taken as a basis for calculation will be the price for one month. If the stay is extended, the additional period must be paid for in advance. Early departures will not give rise to reimbursement and may lead to a change in the rate applied. No discounts are granted for payments in advance. Optional services must be paid for in advance. If invoices remain unpaid on the due dates, CITEA shall be entitled to monthly delay interest of 1.5%, and this clause shall not alter the fact that the debt is payable. In cases where it has been agreed that a third party will pay for the client’s stay, the client will remain personally responsible for the payment in question.
Clause 4 – INVOICING
Invoices are made out in the name of the client as an individual, or of the organisation taking responsibility for the cost of accommodation, subject to proof consisting of a letter from the organisation in question sent when booking or at latest on the client’s arrival.
Clause 5 – PRICES
Prices are given in EUROS. Prices include all taxes and cover the availability of the room, studio apartment or apartment including charges (water, electricity, heating) but not tourism tax, which is payable directly on site. Optional services are not included in the prices.
Clause 6 – GUARANTEE DEPOSIT
With a view to guaranteeing proper fulfilment of the Contract, the client must pay a guarantee deposit at the beginning of the stay. The amount of this guarantee shall be 245 € for stays of fewer than 29 nights and 750 € for stays of more than 29 nights. The return of the guarantee shall be subject to payment of all sums payable under the Contract and it will be allocated to repairs, housekeeping expenses or the replacement of missing items, all of which will be noted on departure. The guarantee (or the balance) will be returned to the client on departure in the case of stays of less than 29 nights and at the latest 2 months after departure for longer stays.
Clause - 7 – VALIDITY OF THE CONTRACT
The Contract only comes into force after payment of the cost of the stay and the guarantee deposit and, for stays of more than 29 nights, on signature of the accommodation offer.
Clause 8 - DURATION OF THE STAY
The duration of the stay shall be as provided for in the booking confirmation or accommodation offer.
The total duration of a stay shall not be in excess of a continuous period of 6 months, or 9 months in the case of students only.
Clause 9 – ALTERATIONS TO BOOKINGS OR DURATION OF THE STAY
- Extended stay
Subject to availability and at the discretion of CITEA, a stay can be extended, without any obligation to retain the same apartment or the same price. If a stay is extended to more than 9 months, a new accommodation offer will be drawn up and a change of apartment will be obligatory. In the event of an accepted extension and the application of a new price, this will be applicable on the date when the extension commences. For stays which have been covered by an accommodation offer, a new accommodation offer will be drawn up.
- Early Departure:
In the event of an early departure, the applicable price will be that corresponding to the period thus cut short. Any price alteration linked with an early departure will be applied retroactively to the client’s account as from the date of his arrival.
Clause 10 – CANCELLATIONS / NO SHOWS
CANCELLATIONS:
All cancellations must be notified to CITEA in writing. The effective date of a written cancellation will be the date of its receipt at the establishment.
If the stay is shorter than 7 nights:
Cancellations received before midday on the scheduled arrival date will not be subject to a cancellation charge. Cancellations received after midday on the scheduled arrival date will be subject to a cancellation charge equal to one night’s stay.
If the stay is longer than 7 nights*:
Cancellations received more than 30 days before the stay will not be subject to a cancellation charge.
- In the event of a cancellation between 30 and 15 days prior to the arrival date
30% of the total cost of the stay.
- In the event of a cancellation between 14 and 8 days prior to the arrival date
50% of the total cost of the stay.
- In the event of a cancellation between 7 and 3 days prior to the arrival date
75% of the total cost of the stay.
- In the event of a cancellation within 3 days prior to the arrival date
100% of the total cost of the stay.
*However, in the case of stays longer than 29 nights, the cost of the stay taken as a basis for calculation will be the cost of one month.
NO-SHOWS
Failure to arrive – with a booking – without making a cancellation shall be deemed to constitute a “no show” and shall be subject to the cancellation charge mentioned above.
Clause 11 – ARRIVALS AND DEPARTURES
Keys are handed over after 14.00 on the day of arrival. These keys are to be returned before 11.00 on the day of departure.
Clause 12 – CLIENT OBLIGATIONS AND INVENTORY
The Client shall use the room or apartment made available to him or her peacefully and behave in such a way as not to disturb the other occupants of the building.
The Client undertakes to comply with the provisions of these present and with the internal rules and regulations of the establishment, which he or she acknowledges and expressly accepts.
The Client undertakes not to use the address of the establishment as his or her official address for tax or business purposes and not to lend or sub-let the room or apartment to a third party under any heading whatsoever.
The Client shall look after his or her personal effects and take all the usual precautions with regard to his or her own goods.
The Client undertakes to keep the items made available to him or her in the room or apartment in good general condition and must declare any faults or malfunctions at reception.
There is an inventory in each room, studio apartment or apartment. The client must check it for accuracy and quality on arrival and advise Reception of any problems, or any items found to be missing or damaged on his arrival. On departure, CITEA will check the inventory and the condition of the apartment, and any missing items or damage caused to the room, studio apartment or apartment will be invoiced to the client. CITEA reserves the right to enter premises rented for purposes of maintenance or safety. At the end of the stay, the client must return the room, studio apartment or apartment clean and in good order, failing which he will be invoiced for the necessary work.
Clause 13 - LIABILITY
CITEA will not be held responsible in the event of theft or damage to personal effects in the rooms and apartments, individual safes, common areas, car parks and any other outbuildings or annexes of the establishment. For CITEA establishments classified as tourist residences, the provisions of Articles 1952 ff of the Civil Code relating to hoteliers are not applicable.
Clause 14 – MODIFICATION OF OUR SERVICES
In cases of force majeure, CITEA may have to modify its services in full or in part (total or partial closure of a site, common facilities such as swimming pools, breakfast room, etc.). CITEA shall in no circumstances be held responsible for any such changes and no compensation will be paid.
Clause15 – AFTER SALES SERVICE
The site personnel are available to the clients to deal with complaints, solve any malfunctions noted and enable clients to enjoy to the full their stays in the establishments of their choice. Any complaints after the client’s stay can be sent by registered post to: CITEA - Service Relations Clientèle – 1, rue Jean Monnet – 94130 NOGENT SUR MARNE, within 2 months following the end of the stay. The client must state the name of the person who reserved the stay, the place and dates of the stay, and the type of apartment or room booked, and provide all proof to enable the matter to be processed.
Clause 16 – TERMINATION – PENALTIES – NON-RENEWAL
If payment is not made by the agreed date or the Client fails to meet any one of his or her obligations, this Contract shall be legally cancelled if deemed appropriate by the Manager of the establishment after a single unsuccessful order to pay and/or notice to act or desist. Eviction will be announced by simple summary judgement.
In the event of non-payment by the agreed date or serious failure to comply with obligations, in particular retaining the premises after the contractual period, the Manager of the establishment may take any steps to prevent access to the room and hold the Client's personnel effects for him in a location "provided for this purpose"; the Client acknowledges and accepts this.
In the case of stays of 30 nights or more, the Client may terminate this Contract early subject to providing thirty (30) days written advance notice to the Director of the establishment.
